Request a wholesale account

SHIPPING
We offer reliable shipping across Australia, with processing tailored to each product.

PROCESSING TIMES
Orders are processed within 1-2 business days unless otherwise stated.

ESTIMATED DISPATCH TIMES
Orders are processed within 1-2 business days unless otherwise stated.

Premium Russian Hair: Our Premium Russian collection is held in limited quantities in-salon. Most lengths and shades are sourced to order from our warehouse.
→ Estimated dispatch: 7-14 business days

Luxe Hair Extensions: We stock 22” lengths in-salon. All other lengths and out-of-stock shades are ordered from our warehouse.
→ Estimated dispatch: 3-4 business days

Tools & Haircare: → Estimated dispatch: 3-4 business days

RETURNS & EXCHANGES
Due to hygiene and quality standards, we do not accept returns or exchanges on opened or used products.

Returns may only be accepted if:
- Item is unused and in original packaging
- Request is made within 48 hours of delivery

Please ensure all selections are correct before purchasing.

FAULTY OR INCORRECT ITEMS
If you receive a faulty or incorrect item, contact us within 48 hours of delivery. We will assess and resolve the issue promptly.